Customer Incident Specialist

Chipotle Mexican Grill

Base: $22.59–$28.37; bonus/equity: annual cash bon...
Not specified (assumed to be flexible based on the role's responsibilities)
Triage escalated customer incidents
Conduct objective investigations
Document case details accurately
Chipotle Mexican Grill is seeking a Customer Incident Specialist to oversee escalated customer incidents, ensuring brand protection through effective case management and communication. The role requires strong investigation skills, a focus on customer experience, and collaboration with various internal stakeholders

Job Summary

  • The role involves protecting the Chipotle brand by investigating escalated customer incidents and mitigating legal and reputational risks.
  • Candidates must be able to translate complex situations into clear, empathetic communications while making balanced decisions on resolutions.
  • Chipotle offers a competitive total rewards package including medical, dental, vision insurance, 401k, and performance-based bonuses.

Matching Summary

Match Score: 75

Chipotle Mexican Grill is seeking a Customer Incident Specialist to oversee escalated customer incidents, ensuring brand protection through effective case management and communication. The role requires strong investigation skills, a focus on customer experience, and collaboration with various internal stakeholders.

Salary

Base: $22.59–$28.37; Bonus/Equity: Annual cash bonuses and equity awards based on performance; Benefits: Medical, dental, vision, 401k, sick leave, vacation

Skills & Requirements

Must-have

  • Triage escalated customer incidents
  • Conduct objective investigations
  • Document case details accurately
  • Resolve cases within SLAs
  • Escalate to legal or safety partners

Nice-to-have

  • Exceptional written communication skills
  • De-escalation and conflict resolution
  • Trend identification for prevention
  • Collaborative cross-functional partnership

Key Requirements

  • High school diploma or GED required
  • 1-3 years experience in restaurant operations or risk management
  • ServSafe Certification preferred
  • Experience with ServiceNow or CRM systems preferred

Work Rights

Not specified

Tailored Resume

Cover Letter