Assistant Manager, Contact Center

AIG Insurance Hong Kong Limited

Day-to-day supervision of customer service team
Meeting operational volume and sla requirements
Strong leadership in managing cs representatives
The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web

Job Summary

  • The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.
  • Candidates must possess a growth mindset with a proven track record of driving change and delivering high-quality customer service.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

The role is responsible for the day-to-day supervision of a team of customer service representatives handling inquiries via telephone, email, and web.

Skills & Requirements

Must-have

  • Day-to-day supervision of customer service team
  • Meeting operational volume and SLA requirements
  • Strong leadership in managing CS representatives

Nice-to-have

  • Growth and transformation mindset
  • Stakeholder management across business functions
  • In-person collaboration culture

Key Requirements

  • Bachelor degree required
  • Over 3 years experience in insurance or call center
  • IIQE 1 and 2 license is a plus
  • Proficient in English, Chinese, and Putonghua

Work Rights

Not specified

Tailored Resume

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