Especialista En Calidad De Servicio

beonit

Madrid, Spain
Base: €25,000 - €28,000 grosspyear; bonus/equity: ...
On-site
Analyze commercial interactions
Customer b2b communication quality
Improve sales discourse and management
Beonit is seeking a Service Quality Specialist to enhance B2B client interactions within an environmental management organization based in Madrid. The role involves designing quality models, analyzing communication processes, and providing constructive feedback to improve service delivery

Job Summary

  • You will have the opportunity to design and implement the commercial quality model from scratch, analyzing customer interactions and helping the team improve its impact.
  • Your day-to-day will involve evaluating commercial interactions such as calls, emails, and video calls, and analyzing the quality of communication with B2B clients.
  • We offer a salary between €25,000 and €28,000 gross per year, participation in a project with real impact, and direct collaboration with strategic areas.

Matching Summary

Match Score: 82

Beonit is seeking a Service Quality Specialist to enhance B2B client interactions within an environmental management organization based in Madrid. The role involves designing quality models, analyzing communication processes, and providing constructive feedback to improve service delivery.

Salary

Base: €25,000 - €28,000 gross/year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Analyze commercial interactions
  • Customer B2B communication quality
  • Improve sales discourse and management
  • CRM and Excel data analysis
  • Constructive feedback delivery
  • Define quality standards and metrics

Nice-to-have

  • Passion for business process analysis
  • Impactful process improvement projects
  • Collaborative strategic environment

Key Requirements

  • Experience in quality, customer experience, or commercial interaction analysis
  • Proficient in Excel and data analysis
  • Experience working with CRM
  • Ability to analyze processes and communicate feedback constructively
  • English level B2

Work Rights

Not specified

Tailored Resume

Cover Letter