General Manager Of Hotel

Greenleaf Hospitality Group

Kalamazoo, Michigan, USA
Exceptional guest experience
Financial performance accountability
Strategic leadership
The General Manager leads the hotel’s vision, culture, and performance, ensuring an exceptional, personalized guest experience aligned with AAA Four Diamond standards while delivering strong financial results and sustaining long-term asset value

Job Summary

  • The General Manager leads the hotel’s vision, culture, and performance, ensuring an exceptional, personalized guest experience aligned with AAA Four Diamond standards while delivering strong financial results and sustaining long-term asset value.
  • This role requires strategic leadership, operational expertise, emotional intelligence, and a deep commitment to people development and service excellence.
  • The GM has full responsibility for all hotel and retail operations across this 340-room property, including Front Office, Revenue/Reservations, Rooms and Event Sales, Housekeeping, Safety & Loss Prevention, Food & Beverage, Blush Salon & Spa, Starbucks, RIO, and the Kalamazoo Athletic Club.

Matching Summary

The General Manager leads the hotel’s vision, culture, and performance, ensuring an exceptional, personalized guest experience aligned with AAA Four Diamond standards while delivering strong financial results and sustaining long-term asset value.

Skills & Requirements

Must-have

  • Exceptional guest experience
  • Financial performance accountability
  • Strategic leadership
  • Operational expertise
  • People development
  • Service excellence

Nice-to-have

  • Emotional intelligence
  • Long-term asset value
  • Brand promises
  • Community engagement

Key Requirements

  • Bachelor’s degree preferred
  • 10-15+ years hospitality leadership experience
  • Prior GM/AGM/Hotel Manager experience
  • Proven success managing complex operations
  • Demonstrated P&L ownership
  • Strong knowledge of Hotel Operations, F&B, Sales

Work Rights

Not specified

Tailored Resume

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