Hybrid (on-site tuesday-thursday, remote monday and friday)
Esthetics license required
1-2 years facial treatment experience
Real-time phone inquiry resolution
Face Reality Skincare is seeking an Esthetician Support Specialist to facilitate the onboarding and ongoing support of Acne Experts using their Clear Skin Method. The role requires strong customer service skills, esthetician licensing, and prior experience in a customer-facing environment
Job Summary
Face Reality is dedicated to giving people clear skin through a clinically verified method combining in-clinic treatments and personalized routines.
The Esthetician Support Specialist facilitates seamless onboarding and provides real-time support to Acne Experts using the Clear Skin Method.
Success in this role requires independently handling inbound calls, resolving protocol issues, and maintaining accurate documentation within the first 90 days.
Matching Summary
Match Score: 85
Face Reality Skincare is seeking an Esthetician Support Specialist to facilitate the onboarding and ongoing support of Acne Experts using their Clear Skin Method. The role requires strong customer service skills, esthetician licensing, and prior experience in a customer-facing environment.
Salary
Base: $31-$33 per hour; Bonus/Equity: Yearly bonus available; Benefits: Full benefits package included
Skills & Requirements
Must-have
Esthetics license required
1-2 years facial treatment experience
Real-time phone inquiry resolution
Zoho and Shopify system proficiency
Hybrid work schedule availability
Nice-to-have
Strong verbal communication skills
Experience with acne treatment protocols
Ability to multitask in fast-paced environment
Comfortable learning new internal tools quickly
Key Requirements
Valid esthetics license
Minimum 1-2 years hands-on facial treatment experience
Authorization to work in the US without sponsorship
Prior customer support or call center experience preferred
Work Rights
Must have authorization to work in the US without current or future sponsorship