The Customer Service Representative is responsible for answering phones, scheduling appointments, admitting patients, and processing payments in a veterinary hospital setting
Job Summary
The Customer Service Representative is responsible for answering phones, scheduling appointments, admitting patients, and processing payments in a veterinary hospital setting.
Candidates must have at least one year of experience in a veterinary environment and demonstrate strong empathy and communication skills when dealing with clients.
Full-time employees receive a comprehensive benefits package including 401k matching, medical/vision/dental insurance, paid time off, and student loan assistance.
Matching Summary
The Customer Service Representative is responsible for answering phones, scheduling appointments, admitting patients, and processing payments in a veterinary hospital setting.
Salary
Base: $20-25 per hour; Bonus/Equity: Performance bonuses available; Benefits: 401k match, medical, vision, dental, life insurance, HSA, PTO
Skills & Requirements
Must-have
One-year veterinary setting experience
Strong customer service background
Ability to sit and stand for 8 hours
Empathy toward clients and animals
Excellent interpersonal communication skills
Nice-to-have
Experience with electronic medical record systems
Exceptional can-do friendly personality
Desire to learn and develop others
Ability to adapt to change quickly
Knowledge of veterinary medical terminology
Key Requirements
HS Diploma or educational equivalent
At least one year recent experience in veterinary office