Learning Innovation Specialist

ZENDESK PTY

Mexico City, Mexico
Hybrid
4+ years in customer education or enablement
Experience with ai-powered learning programs
Data fluency for learner insights and optimization
This role focuses on innovation and engagement by curating adaptive learning experiences that accelerate adoption and retention globally

Job Summary

  • This role focuses on innovation and engagement by curating adaptive learning experiences that accelerate adoption and retention globally.
  • The specialist will design experimental pilot programs applying AI and automation to test and scale innovative learning solutions.
  • Candidates must be physically located in Mexico City (CDMX) or Mexico State (Estado de Mexico) to work in this hybrid role.

Matching Summary

This role focuses on innovation and engagement by curating adaptive learning experiences that accelerate adoption and retention globally.

Skills & Requirements

Must-have

  • 4+ years in customer education or enablement
  • Experience with AI-powered learning programs
  • Data fluency for learner insights and optimization
  • Cross-functional leadership across Product and Marketing
  • Global perspective on localization and cultural relevance

Nice-to-have

  • Passion for adult learning theory and innovation
  • Builder DNA comfortable with ambiguity
  • Strong verbal and written communication skills
  • Experience with cohort learning and community collaboration

Key Requirements

  • 4+ years experience in B2B SaaS customer education
  • Physical location in Mexico City or Mexico State required

Work Rights

Must be physically located in Mexico City or Mexico State

Tailored Resume

Cover Letter