Enterprise Customer Success Manager

SOCi

Toronto, Ontario, Canada
Base: $105,000 - $150,000 cad; bonus/equity: + com...
On-site
8+ years enterprise customer success experience
Track record of influencing c-level executives
Proven sales and advanced cs outcomes leadership
SOCi is seeking an experienced Enterprise Customer Success Manager to drive transformative initiatives and build enduring relationships with top-tier customers

Job Summary

  • SOCi is seeking an experienced Enterprise Customer Success Manager to drive transformative initiatives and build enduring relationships with top-tier customers.
  • The role involves preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships across diverse functional areas including sales and product management.
  • Candidates will benefit from a comprehensive benefits package including health insurance, dental, vision, and a 401(k) plan with employer match.

Matching Summary

SOCi is seeking an experienced Enterprise Customer Success Manager to drive transformative initiatives and build enduring relationships with top-tier customers.

Salary

Base: $105,000 - $150,000 CAD; Bonus/Equity: Plus commission; Benefits: Comprehensive package including health, dental, vision, and 401(k)

Skills & Requirements

Must-have

  • 8+ years enterprise customer success experience
  • Track record of influencing C-level executives
  • Proven sales and advanced CS outcomes leadership

Nice-to-have

  • Experience in SaaS or local search marketing
  • Fluency in French, Spanish, or German languages
  • Mentorship skills for junior team members

Key Requirements

  • Bachelor's degree or equivalent education
  • 8+ years deep enterprise-level customer success experience
  • Ability to interact with and influence C-level executives

Work Rights

Not specified

Tailored Resume

Cover Letter