Customer Service Representative/bdc Administrator

DCH Ford of Thousand Oaks

Thousand Oaks, CA, USA
Base: $20.00 hourly; bonus/equity: bonus opportuni...
Respond to inbound sales and service inquiries
Schedule and confirm appointments
Maintain accurate crm customer records
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team

Job Summary

  • Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
  • You’ll be the first point of contact for many of our customers, creating a positive experience while generating and managing sales and service appointments.
  • We offer the best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, 401(k) retirement plan, employee stock purchase plan, and vehicle purchase discounts.

Matching Summary

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.

Salary

Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on individual appointments shown/sold and manufacturer approvability; Benefits: Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), Employee Stock Purchase Plan, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inbound sales and service inquiries
  • Schedule and confirm appointments
  • Maintain accurate CRM customer records
  • Strong phone and communication skills
  • Deliver exceptional customer service

Nice-to-have

  • Bilingual Spanish skills
  • Ability to multitask in fast-paced environment
  • Professional, friendly, and positive attitude
  • Strong organizational skills and attention to detail

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Comfortable working with CRM systems and basic computer applications
  • High School graduate or equivalent
  • 18 years or older required
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

Cover Letter