Customer Support Advocate

Jobgether

Germany
On-site
Technical saas platform support
Complex issue troubleshooting
Customer education skills
Jobgether is seeking a Customer Support Advocate in Germany to provide support for a technical SaaS platform that automates short-term rentals. The role emphasizes customer experience, technical troubleshooting, and collaboration with engineering teams in a dynamic, fast-paced environment

Job Summary

  • This role offers the opportunity to join a fast-moving, fully remote environment where customer experience sits at the heart of the product.
  • You will act as a trusted guide for users, helping them solve complex issues, navigate product features, and get the most value from the platform.
  • The role combines technical troubleshooting, customer education, and close collaboration with engineering and product teams.

Matching Summary

Match Score: 85

Jobgether is seeking a Customer Support Advocate in Germany to provide support for a technical SaaS platform that automates short-term rentals. The role emphasizes customer experience, technical troubleshooting, and collaboration with engineering teams in a dynamic, fast-paced environment.

Skills & Requirements

Must-have

  • Technical SaaS platform support
  • Complex issue troubleshooting
  • Customer education skills

Nice-to-have

  • Thrives in dynamic environments
  • Passion for exceptional support
  • Collaboration with engineering teams

Work Rights

Not specified

Tailored Resume

Cover Letter