Director, Customer Success Management (core - Life Sciences)

Salesforce

Base: $171,200 - $273,000 annually; bonus/equity: ...
8+ years leadership experience
Customer success team management
Signature success plan strategy
This role leads the strategy for Signature Success Plan renewals and growth across teams within the Regulated Industries Portfolio

Job Summary

  • This role leads the strategy for Signature Success Plan renewals and growth across teams within the Regulated Industries Portfolio.
  • The ideal candidate possesses a strong background in Customer Success strategies, trends, and outcomes at the enterprise level.
  • Salesforce offers comprehensive benefits including medical, dental, vision, mental health support, paid parental leave, and an employee stock purchasing program.

Matching Summary

This role leads the strategy for Signature Success Plan renewals and growth across teams within the Regulated Industries Portfolio.

Salary

Base: $171,200 - $273,000 annually; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), paid parental leave

Skills & Requirements

Must-have

  • 8+ years leadership experience
  • Customer Success team management
  • Signature Success Plan strategy
  • Life Sciences Cloud experience
  • Enterprise customer success outcomes

Nice-to-have

  • Strong critical thinking skills
  • Data-driven market insights
  • Cross-functional collaboration
  • Talent retention strategies
  • New Product Introduction proficiency

Key Requirements

  • Minimum 8+ years in leadership roles
  • Direct experience in customer success
  • Team management experience
  • Familiarity with Salesforce products
  • Experience in regulated industries

Work Rights

Not specified

Tailored Resume

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