Sr Associate Technical Support Engineer-paradox

Workday

**
Troubleshoot account configurations, apis, job feeds
Sql queries for data investigation
Configure client sso, sftp, ssh
** Workday is seeking a Sr Associate Technical Support Engineer to join their Paradox Customer Support team, where they emphasize innovation, customer service, and collaboration. The ideal candidate will have a technical background with experience in troubleshooting, databases, and strong communication skills. **

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 75

** Workday is seeking a Sr Associate Technical Support Engineer to join their Paradox Customer Support team, where they emphasize innovation, customer service, and collaboration. The ideal candidate will have a technical background with experience in troubleshooting, databases, and strong communication skills. **

Skills & Requirements

Must-have

  • Troubleshoot account configurations, APIs, Job Feeds
  • SQL queries for data investigation
  • Configure client SSO, sFTP, SSH
  • RESTful API calls using Postman/Bruno
  • Validate XML, JSON, CSV formats

Nice-to-have

  • Creative approach and eager to learn
  • Knowledge-sharing to internal team members
  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • AI troubleshooting tools and LLM observability

Key Requirements

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
  • 2+ years in technical support
  • 1+ years experience with JIRA, Microsoft Office, Visual Studio Code
  • 1+ years experience with data-driven decision-making

Work Rights

Not specified

Tailored Resume

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