Manager, Customer Experience

Zocdoc

Pune, India
Not specified; competitive compensation pyckage in...
On-site
9-12 years operations experience
2+ years managing cx teams
Salesforce reporting and dashboards
Zocdoc's mission is to give power to the patient by making healthcare work like other consumer sectors where businesses compete for customers

Job Summary

  • Zocdoc's mission is to give power to the patient by making healthcare work like other consumer sectors where businesses compete for customers.
  • The role involves fully owning the leadership of a Customer Experience team, coaching members at various performance levels, and fostering growth.
  • Benefits include competitive compensation, catered lunches, daycare reimbursement, corporate wellness programs, and sabbatical leave after five years.

Matching Summary

Zocdoc's mission is to give power to the patient by making healthcare work like other consumer sectors where businesses compete for customers.

Salary

Not specified; Competitive compensation package including medical insurance; Perks include catered lunch, wellness programs, and parental leave

Skills & Requirements

Must-have

  • 9-12 years operations experience
  • 2+ years managing CX teams
  • Salesforce reporting and dashboards
  • Performance management expertise
  • Stakeholder communication skills

Nice-to-have

  • Entrepreneurial mindset and bias to action
  • Empathy for inclusive culture building
  • Sense of humor in high-pressure environments
  • Passion for healthcare mission
  • Autonomous problem-solving abilities

Key Requirements

  • 9-12 years total experience in operations or customer experience
  • Minimum 2 years experience leading customer experience or client success teams
  • Fundamental understanding of performance management and talent development

Work Rights

Not specified

Tailored Resume

Cover Letter