Ackermans is seeking a proactive Customer Service Coordinator for its marketing team in Cape Town. The ideal candidate will have 1-2 years of experience in customer service, strong problem-solving skills, and the ability to enhance customer experiences
Job Summary
The role involves coordinating daily customer service operations to ensure queries are resolved efficiently and to a high standard.
Candidates must manage escalations, monitor performance metrics, and turn customer feedback into meaningful improvements for the overall experience.
The position requires liaising with internal teams like stores and logistics as well as external service providers to resolve complex issues.
Matching Summary
Match Score: 85
Ackermans is seeking a proactive Customer Service Coordinator for its marketing team in Cape Town. The ideal candidate will have 1-2 years of experience in customer service, strong problem-solving skills, and the ability to enhance customer experiences.