The role provides advanced technical support as an escalation point for Level 1 issues within a Microsoft-centric environment
Job Summary
The role provides advanced technical support as an escalation point for Level 1 issues within a Microsoft-centric environment.
Responsibilities include administering Microsoft 365 services, managing user lifecycles, and ensuring security compliance across endpoints and cloud platforms.
The position requires strong troubleshooting skills and the ability to collaborate with cybersecurity stakeholders to remediate vulnerabilities.
Matching Summary
The role provides advanced technical support as an escalation point for Level 1 issues within a Microsoft-centric environment.
Skills & Requirements
Must-have
Minimum 3 years IT support experience
Microsoft 365 tenant administration
Windows 10/11 and Server support
Active Directory and Entra ID administration
Device management platform experience
Networking fundamentals knowledge
Nice-to-have
Relevant Microsoft certifications
ITIL Foundation certification
PowerShell scripting capability
Azure infrastructure experience
Backup and disaster recovery exposure
Key Requirements
Minimum 3 years corporate IT support experience
Relevant IT qualification or equivalent industry experience
Strong documentation discipline and ITIL understanding