Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers
Job Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers.
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities.
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us, shaping the future of work so teams can reach their potential.
Matching Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers.
Skills & Requirements
Must-have
customer-facing services role
issue resolution and escalation management
corporate financial accounting experience
functional domain expertise with financial software
collaboration and strong relationship building
engaging across corporate functions
Nice-to-have
AI platform for managing people, money, and agents
sun-drenched optimism and drive
curious minds and courageous collaborators
meaningful work with Workmates
trust to take risks
tools to grow and skills to develop
Key Requirements
3-5+ years in a customer facing services role
Corporate Financial accounting experience or equivalent
Functional domain expertise with Financial software
Project management experience with Workday HCM, Payroll, or Financials preferred
Customer management experience in a complex software or SaaS environment
Proven track record to collaborate and build strong relationships
Demonstrated ability to engage across corporate functions