Customer Service Specialist Cda & Pa

Alcon

Process incoming orders via phone and email
Adhere to gxp regulations and sops
Maintain accurate documentation and crm logs
This role is part of Alcon's Sales & Sales Support function, dedicated to driving customer satisfaction with eye care professionals

Job Summary

  • This role is part of Alcon's Sales & Sales Support function, dedicated to driving customer satisfaction with eye care professionals.
  • The Associate I is responsible for ensuring timely and accurate processing of orders while adhering to strict GxP regulations.
  • Alcon fosters an inclusive culture that recognizes contributions and offers opportunities to grow careers globally.

Matching Summary

This role is part of Alcon's Sales & Sales Support function, dedicated to driving customer satisfaction with eye care professionals.

Skills & Requirements

Must-have

  • Process incoming orders via phone and email
  • Adhere to GxP regulations and SOPs
  • Maintain accurate documentation and CRM logs
  • Liaise with warehouse and finance teams
  • Resolve customer queries and complaints promptly

Nice-to-have

  • Strong collaborative relationship skills
  • Commitment to continuous improvement
  • Ability to work in an inclusive culture

Key Requirements

  • Appropriate education and experience to perform responsibilities
  • Knowledge of Standard Operating Procedures (SOPs)
  • Ability to follow regulatory compliance requirements

Work Rights

Not specified

Tailored Resume

Cover Letter