Technical Support Technician - International (europe))

MicroAire Surgical Instruments LLC

Netherlands, Europe
Fully remote
On-site installation and setup
Troubleshooting hardware and software
Customer training on equipment
Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment

Job Summary

  • Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.
  • This role combines hands-on field support, remote assistance, and customer training, while partnering closely with International Sales, Quality, Operations, and Engineering to deliver consistent, compliant, and high-quality customer experiences.
  • Accurately document all customer interactions, service activities, and technical issues in MicroAire’s CRM or service management systems, ensuring compliance with FDA, EU MDR, and internal quality system requirements.

Matching Summary

Serve as the primary technical liaison for European customers, providing on-site installation, setup, troubleshooting, and ongoing technical support for MicroAire surgical equipment.

Skills & Requirements

Must-have

  • On-site installation and setup
  • Troubleshooting hardware and software
  • Customer training on equipment
  • Field service for medical devices
  • Regulatory compliance documentation

Nice-to-have

  • Cross-cultural communication skills
  • Partnership with sales teams
  • Continuous learning and improvement
  • Positive customer representation

Key Requirements

  • Bachelor's degree in technical field
  • Experience supporting medical devices
  • Experience with hospitals or surgical centers
  • Must live near an international airport
  • 60% travel required

Work Rights

Not specified

Tailored Resume

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