Guest Service Manager

JLL

Cambridge, MA, United States
Base: $28.84-31.25ph; bonus/equity: not specified;...
Onsite
Exceptional client experience delivery
Proactive communication and high touch service
Implement experience program at client site
The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service

Job Summary

  • The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.
  • This role will oversee the daily operations of the Guest Services program and will provide oversight of a secondary office location.
  • JLL offers a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health, including a 401(k) plan with matching company contributions.

Matching Summary

The Guest Service Manager is responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high touch service.

Salary

Base: $28.84-31.25/hour; Bonus/Equity: Not specified; Benefits: 401(k) plan with matching, Medical, Dental & Vision Care, Paid parental leave, Paid Time Off, Company Holidays, Early access to earned wages

Skills & Requirements

Must-have

  • Exceptional client experience delivery
  • Proactive communication and high touch service
  • Implement experience program at client site
  • Oversee daily operations
  • Resolve building services problems
  • Google Suite proficiency

Nice-to-have

  • Shaping a brighter way forward
  • Lasting partnerships with clients
  • Hospitality focused workplace environment
  • Enhance employee engagement
  • Personal and professional skill development

Key Requirements

  • Previous Supervisory or Management experience preferred
  • Experience in Hospitality industry preferred
  • Knowledge of commercial real estate industry preferred
  • High school diploma or GED
  • Proven ability to manage multiple priorities
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter