Pittsburgh, Pennsylvania, United States of America
Fully remote
Patient programs inquiries
Benefits verification
Financial assistance
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC)
Job Summary
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC).
They serve as the primary contact for Healthcare Providers (HCPs), patients, internal and external teams, ensuring clear communication, efficient case navigation, and access to therapy.
Independently manage an assigned territory making timely decisions for case resolution and provide concierge-level service resolve issues efficiently and escalate when necessary.
Matching Summary
The Case Manager is a client-facing role responsible for responding to inquiries about patient programs, referral status, benefits verification, and financial assistance for Patient Service Center (PSC).
Skills & Requirements
Must-have
patient programs inquiries
benefits verification
financial assistance
healthcare provider communication
case navigation
access to therapy
Nice-to-have
concierge-level service
collaborative team relationships
patient privacy laws
Key Requirements
High school diploma or equivalent
Minimum 4 years working experience
2 years customer service, call center, or insurance roles
Ability to work assigned 8 hr shift between 8am-8pm EST