This role leads teams ensuring stability, performance, and compliance of enterprise applications across multiple technology platforms within Evernorth Health Services
Job Summary
This role leads teams ensuring stability, performance, and compliance of enterprise applications across multiple technology platforms within Evernorth Health Services.
The position requires hands-on technical leadership for troubleshooting incidents, managing outage responses, and driving continuous improvement through automation.
Candidates must have deep experience in regulated environments including SOX compliance, disaster recovery planning, and coordinating with US-based partners.
Matching Summary
This role leads teams ensuring stability, performance, and compliance of enterprise applications across multiple technology platforms within Evernorth Health Services.
Skills & Requirements
Must-have
11+ years production support experience
Oracle EBS Hyperion Mainframe expertise
ServiceNow incident management
24/7 operational oversight leadership
Job scheduling tools ESP knowledge
SOX compliance and audit readiness
Nice-to-have
Lean methodology implementation
Application modernization exposure
ITIL Foundation certification
Agile Kanban Scrum familiarity
Vendor relationship management skills
Key Requirements
11+ years production support experience
5+ years leading production support teams
Bachelor's degree in technology or business
Experience with Oracle ERP/EPM and Mainframe
Proven success in onshore/offshore delivery models