German-speaking L1 Support Specialist

Unisys UK

Monthly gross 44.200 huf cafeteria; fixed extra la...
Hybrid
German c1 language proficiency
2 years service desk experience
Windows os troubleshooting skills
Unisys UK is seeking a German-speaking L1 Support Specialist to provide technical assistance for end users in the Quick Service Restaurant (QSR) sector. The role involves incident management, customer communication, and problem resolution while working in a hybrid environment

Job Summary

  • This role serves as the first point of contact for a major global Quick Service Restaurant client, handling technical assistance via phone, web, chat, or email.
  • The Level 1 Agent is responsible for logging incidents, achieving First Contact Resolution, and escalating unresolved issues with detailed diagnostic information.
  • Unisys offers hybrid working support, a monthly cafeteria allowance, private health insurance, and unlimited access to online training tools.

Matching Summary

Match Score: 85

Unisys UK is seeking a German-speaking L1 Support Specialist to provide technical assistance for end users in the Quick Service Restaurant (QSR) sector. The role involves incident management, customer communication, and problem resolution while working in a hybrid environment.

Salary

Monthly gross 44.200 HUF cafeteria; Fixed extra language allowance; Private Health Insurance Premium Package after 6 months

Skills & Requirements

Must-have

  • German C1 language proficiency
  • 2 years service desk experience
  • Windows OS troubleshooting skills

Nice-to-have

  • Knowledge of POS/KDS systems
  • Understanding of QSR environment
  • Strong customer service orientation

Key Requirements

  • Minimum 2 years in service desk role
  • English and German C1 level proficiency
  • Fundamental IT troubleshooting knowledge

Work Rights

Not specified

Tailored Resume

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