Advisory Solution Consultant (itom) - Us Federal Dod Community

ServiceNow

Vienna, United States
Remote
It operations management suite expertise
Technical and customer service domain expertise
Customer discovery workshop facilitation
You will be responsible for supporting the IT Operations Management product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value

Job Summary

  • You will be responsible for supporting the IT Operations Management product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value.
  • Specialist Solution Consultants play a key role in the sales process by facilitating customer discovery workshops, demonstrating the solution, aligning to business value, and gathering customer feedback for future product innovation.
  • In this role, you will have an opportunity to influence revenue growth for one of the company’s most strategic product lines with support from sales, product management and the executive team.

Matching Summary

You will be responsible for supporting the IT Operations Management product sales effort by using your technical and customer service domain expertise to address customers’ business issues, demonstrate technical credibility and convey value.

Skills & Requirements

Must-have

  • IT Operations Management suite expertise
  • Technical and customer service domain expertise
  • Customer discovery workshop facilitation
  • Solution demonstration and alignment to business value
  • Translating technical capabilities into business benefits

Nice-to-have

  • Innovative mindset for ITOM solutions
  • Sharing best practices and content
  • Educating colleagues and customers
  • Voice of the customer for product roadmap shaping
  • Trusted advisor for ITOM solutions

Key Requirements

  • Experience driving technical activities in complex organizations
  • Solution consulting and/or presales background in datacenters domains
  • Experience installing, configuring, customizing and integrating technologies
  • Ability to create and influence enterprise architectures
  • Experience supporting Federal Government Agencies; DoD preferred
  • Top Secret clearance preferred

Work Rights

Not specified

Tailored Resume

Cover Letter