Vice President Operations

jobs.barclays

Noida, India
Omni channel customer experience
Customer satisfaction and nps
Performance management standards
Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes

Job Summary

  • Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.
  • Build and maintain your team’s capability to deliver excellent customer outcomes through identifying, understanding, and meeting customer needs.
  • Contribute or set strategy, drive requirements and make recommendations for change, plan resources, budgets, and policies.

Matching Summary

Lead and develop a highly engaged team, pioneering an omni channel experience to achieve consistently excellent customer outcomes.

Skills & Requirements

Must-have

  • omni channel customer experience
  • customer satisfaction and NPS
  • performance management standards
  • commercial business acumen
  • operational performance management
  • risk and control frameworks

Nice-to-have

  • empowering environment
  • customer advocate culture
  • building deeper relationships
  • transformative journey
  • strategic and tactical priorities

Key Requirements

  • Deep experience in Cards and Payments
  • End-to-end accounting flow in Acquiring and Issuing
  • Strategic Thinking on Automation of Upstream flows
  • Risk and controls experience
  • Change and transformation experience
  • Business acumen
  • Digital and technology understanding

Work Rights

Not specified

Tailored Resume

Cover Letter