Senior Product Designer – My Account (self-serve & Transactional Experience)
Cytiva
Krakow, Poland
End-to-end product design
Transactional and self-service journeys
Product strategy and roadmap definition
Own and lead end-to-end product design for the My Account experience, from discovery and concept development through delivery and continuous optimization
Job Summary
Own and lead end-to-end product design for the My Account experience, from discovery and concept development through delivery and continuous optimization.
Shape and evolve transactional and self-service journeys to drive adoption and reduce dependency on customer support.
Contribute to product strategy and roadmap definition in close partnership with Product Management and Engineering within a cross-functional product trio model.
Matching Summary
Own and lead end-to-end product design for the My Account experience, from discovery and concept development through delivery and continuous optimization.
Skills & Requirements
Must-have
End-to-end product design
Transactional and self-service journeys
Product strategy and roadmap definition
Design system contribution
Complex web-based digital products
B2B or transactional environments
Nice-to-have
Accessible web experiences
AI-powered capabilities
Scientific, regulated domains
Key Requirements
Long-standing experience in Product Design / UX
Demonstrated experience leading end-to-end product design
Experience designing complex transactional and account-based experiences
Experience contributing to product strategy and roadmap definition
Proven experience working with and contributing to a design system