Customer Success Manager

Workday

Salt Lake City, UT, USA
Base: $95,000 usd - $142,600 usd; bonus/equity: ro...
Fully remote
Saas solution support
Change management practices
Crm and customer success tools
Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Salary

Base: $95,000 USD - $142,600 USD; Bonus/Equity: Role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits

Skills & Requirements

Must-have

  • SaaS solution support
  • change management practices
  • CRM and customer success tools
  • account management
  • strategic planning
  • collaboration with customers
  • executive level relationships

Nice-to-have

  • executive presence
  • influencing skills
  • critical thinking
  • pricing strategy
  • managing ambiguity
  • enterprise account success plans

Key Requirements

  • 3+ years CSM experience SaaS
  • 2+ years change management
  • 2+ years CRM/Gainsight
  • 2+ years account management
  • 3+ years customer relationship building
  • Bachelor's degree or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter