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Healthtech Inc is seeking a Senior Application Advisor for Managed Services, focused on providing expert support for Epic EHR systems. The role requires extensive experience in Epic modules, particularly Resolute HB and PB, and emphasizes strong problem-solving, communication, and customer service skills.
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Job Summary
The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members.
They will be responsible for performing expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers.
Providing outstanding customer service by anticipating and meeting shifting customer needs, delivering high quality support, and valuing and building relationships with customer IT and operations staff.
Matching Summary
Match Score: 75
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Healthtech Inc is seeking a Senior Application Advisor for Managed Services, focused on providing expert support for Epic EHR systems. The role requires extensive experience in Epic modules, particularly Resolute HB and PB, and emphasizes strong problem-solving, communication, and customer service skills.
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Skills & Requirements
Must-have
Expert Epic EHR design, build, testing
Advanced troubleshooting for Epic applications
Customer engagement and team mentorship
System request fulfillment and analysis
Proactive workflow and system analysis
Independent management of complex clients
Nice-to-have
Outstanding customer service
Anticipating customer perspective
Supportive team culture
Delegating work for team growth
Mentoring technical and soft skills
Key Requirements
Post-secondary education or equivalent experience
5+ years of experience implementing, training, or supporting Epic modules
Certification / strong experience in Epic Resolute HB and PB modules
Proven ability to apply problem solving and technical skills
Excellent communication skills, written and verbal
Proficient with Microsoft Office applications
Prior experience with ticketing systems and change management processes