The Four Seasons Resort Costa Rica at Peninsula Papagayo offers a luxury eco-resort experience with access to nature, adventure, and relaxation
Job Summary
The Four Seasons Resort Costa Rica at Peninsula Papagayo offers a luxury eco-resort experience with access to nature, adventure, and relaxation.
The Reservations Agent is responsible for selling the resort, capturing sales from incoming calls, and ensuring guest satisfaction through effective reservation coordination.
Team members are encouraged to deliver exceptional guest experiences through a world-class employee experience and company culture focused on genuine care and connection.
Matching Summary
The Four Seasons Resort Costa Rica at Peninsula Papagayo offers a luxury eco-resort experience with access to nature, adventure, and relaxation.
Skills & Requirements
Must-have
Handling incoming reservation calls
Coordinating reservation details
Processing various reservation types
Guest complaint resolution
Using reservation reporting tools
Communicating with guests and travel planners
Nice-to-have
Strong leadership skills
Interpersonal and analytical skills
Passion for service
Ability to prioritize and adapt
Working harmoniously with co-workers
Supporting group pre-planning
Key Requirements
Experience in reservations or hospitality
Ability to handle guest complaints per policy
Knowledge of Four Seasons sales and marketing standards
Compliance with Four Seasons work rules and conduct standards