Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Primary location base pyy range: $169,800 usd - $2...
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Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
** Workday is seeking an Adoption & Retention Programs Lead to establish and manage customer-focused programs aimed at improving product adoption and retention within the Customer Success Center of Excellence. This role requires collaboration across various departments to translate strategy into scalable programs, leveraging data to measure success and continuously improve. **

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs to protect and grow Workday’s customer base.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, skills, and support for long-term growth.

Matching Summary

Match Score: 75

** Workday is seeking an Adoption & Retention Programs Lead to establish and manage customer-focused programs aimed at improving product adoption and retention within the Customer Success Center of Excellence. This role requires collaboration across various departments to translate strategy into scalable programs, leveraging data to measure success and continuously improve. **

Salary

Primary Location Base Pay Range: $169,800 USD - $254,600 USD; Additional US Location(s) Base Pay Range: $143,400 USD - $254,600 USD; If performed in Colorado, the pay range for this job is $150,900 - $226,300 USD

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • build and refine dashboards and telemetry
  • mitigate risk and protect revenue integrity
  • simplify and standardize end-to-end processes

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • integrity, empathy, and shared enthusiasm
  • bold ideas and genuine care
  • trust to take risks and grow

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption/retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills
  • Ability to move fluidly between strategy and execution
  • High degree of ownership, judgment, and follow-through

Work Rights

Not specified

Tailored Resume

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