Front Office Agent 100 % (m/w/d)

Mercure Zürich City

Zürich, Switzerland
Not specified; benefits: free meals three times da...
On-site
Customer service and guest reception
Check-in and check-out processing
Reservation management and handling
Mercure Zürich City is seeking a Front Office Agent to deliver exceptional guest service in a newly opened hotel in Zürich. The role involves handling check-ins and check-outs, managing reservations, responding to guest inquiries, and ensuring a pleasant atmosphere while adhering to quality standards

Job Summary

  • The role involves welcoming guests warmly, managing check-ins and check-outs, and ensuring a pleasant atmosphere from the first moment.
  • Employees are responsible for handling reservations, answering inquiries via phone or email, and resolving complaints with a solution-oriented approach.
  • The company offers significant benefits including free meals three times a day, uniform cleaning, financial travel support, and exclusive group discounts.

Matching Summary

Match Score: 85

Mercure Zürich City is seeking a Front Office Agent to deliver exceptional guest service in a newly opened hotel in Zürich. The role involves handling check-ins and check-outs, managing reservations, responding to guest inquiries, and ensuring a pleasant atmosphere while adhering to quality standards.

Salary

Not specified; Benefits: Free meals three times daily; Uniform cleaning included; Travel subsidy provided

Skills & Requirements

Must-have

  • Customer service and guest reception
  • Check-in and check-out processing
  • Reservation management and handling
  • Payment processing with PMS system
  • Complaint resolution skills

Nice-to-have

  • Up-selling and cross-selling abilities
  • Positive personal charisma
  • Team collaboration spirit
  • Creative problem solving
  • Additional language skills

Key Requirements

  • Completed commercial or hospitality training (KV or HoKo EFZ)
  • Very good German and English language skills

Work Rights

Not specified

Tailored Resume

Cover Letter