Returns Management Specialist

Xerox Corporation

Cebu City, Central Visayas, Philippines
**
College graduate with bachelor's degree
Experience in returns or claims processing
Background in rma handling
** Xerox Corporation is seeking a Returns Management Specialist in Cebu City, Philippines, to oversee the end-to-end returns and claims process. This position requires a college graduate with experience in returns processing and strong communication skills, offering a hybrid work setup after an initial training period. **

Job Summary

  • The role is responsible for managing the end-to-end returns and claims process from request to credit note release.
  • Candidates must coordinate with logistics and warehouse teams while resolving unauthorized returns and customer issues.
  • The position requires strong communication skills to handle calls and emails with customers and internal stakeholders.

Matching Summary

Match Score: 75

** Xerox Corporation is seeking a Returns Management Specialist in Cebu City, Philippines, to oversee the end-to-end returns and claims process. This position requires a college graduate with experience in returns processing and strong communication skills, offering a hybrid work setup after an initial training period. **

Skills & Requirements

Must-have

  • College graduate with Bachelor's degree
  • Experience in returns or claims processing
  • Background in RMA handling
  • Customer service experience
  • Knowledge of SAP or similar systems
  • Strong attention to detail and accuracy

Nice-to-have

  • Supply chain or logistics experience
  • Strong analytical skills for trend analysis
  • Experience in process improvement initiatives
  • Background in shared services or global operations
  • Proactive and solution-oriented mindset

Key Requirements

  • Bachelor's degree required
  • Prior experience in order management
  • Willingness to work 2nd shift hours
  • Ability to handle extended hours if needed

Work Rights

Not specified

Tailored Resume

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