Sr. Manager, It Service Desk

Apog Technologies Inc

Minneapolis, MN, United States
$135,000 - $165,000; not specified; competitive be...
Hybrid
Itil framework and itsm processes
Distributed or multi-site teams
Tier 1 and tier 2 support
The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments

Job Summary

  • The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments.
  • This role ensures high-quality, customer-focused support services in environments with both office-based and production-critical systems.
  • Apogee offers a comprehensive benefits package including Medical, Dental, Vision, Life, Disability, Incentive Plans, 401(k) with employer contribution and match, and an Employee Stock Purchase Plan.

Matching Summary

The Sr. Manager, IT Service Desk is responsible for leading a distributed team of IT Service Desk professionals who provide Tier 1 and Tier 2 support across multiple business segments.

Salary

$135,000 - $165,000; Not specified; Competitive Benefits Package

Skills & Requirements

Must-have

  • ITIL framework and ITSM processes
  • distributed or multi-site teams
  • Tier 1 and Tier 2 support
  • operational excellence
  • customer-focused support services

Nice-to-have

  • building strong teams
  • dynamic, multi-site environment
  • voice of the customer analysis
  • continuous improvement culture

Key Requirements

  • 10+ years IT support/service management
  • 10+ years leadership managing Service Desk teams
  • ITIL Foundation or higher certification
  • Bachelor’s degree in IT/CS or related field
  • Support for hybrid environments

Work Rights

Not specified

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