Front Desk Customer Representative

Pennsylvania Housing Finance Agency

Fully remote
Customer service and front desk support
Cash payment form handling
Visitor sign-in procedures
The role serves as the initial point of contact for borrowers, visitors, and third-party requesters ensuring a professional experience

Job Summary

  • The role serves as the initial point of contact for borrowers, visitors, and third-party requesters ensuring a professional experience.
  • Employees must determine borrower needs regarding hazard insurance claims, HEMAP payments, and cash payments while directing them appropriately.
  • The position involves maintaining organized marketing materials for various housing programs and assisting the Customer Solutions Center team.

Matching Summary

The role serves as the initial point of contact for borrowers, visitors, and third-party requesters ensuring a professional experience.

Skills & Requirements

Must-have

  • Customer service and front desk support
  • Cash payment form handling
  • Visitor sign-in procedures
  • Third-party request guidance
  • Secure email and voicemail management

Nice-to-have

  • Passion for customer focus
  • Ability to work under close supervision
  • Team collaboration skills
  • Professional welcoming experience

Work Rights

Not specified

Tailored Resume

Cover Letter