Customer Banking Specialist - Goondiwindi

CBA (Commonwealth Bank)

Goondiwindi, QLD, Australia
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice

Job Summary

  • As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.
  • You will support customers with enquiries, account maintenance, and process credit product applications, while also completing Financial Health Checks.
  • This role involves assisting customers with everyday banking needs face-to-face and via telephone or digital channels in a contact centre environment.

Matching Summary

As the Customer Banking Specialist, you will have in-depth conversations with customers about their banking needs, including Home Loans, Business Banking & Financial Advice.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Provide banking technology education
  • Problem-solving and effective solutions
  • Risk-adverse culture championing

Nice-to-have

  • Financial services experience
  • Retail or hospitality background
  • Articulate financial terms clearly
  • Holistic customer solutions
  • Career building interest

Key Requirements

  • Proven exceptional customer service experience
  • Excellent communication skills
  • Ability to ask right questions and find solutions
  • Work in busy retail environment
  • Genuine interest in building career

Work Rights

Not specified

Tailored Resume

Cover Letter