Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
3 years saas enterprise software experience
Object oriented programming languages knowledge
Log file analysis and sql syntax skills
Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role involves providing technical support for SaaS enterprise software, collaborating with various teams, and ensuring customer satisfaction, all within a remote work framework

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity, and delivering time-sensitive business-critical solutions to customers.
  • Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a strong focus on work-life balance and wellbeing.
  • Candidates will participate in a regional shift pattern to achieve 24x7 coverage, collaborating with Product Managers and Development teams to resolve complex technical issues.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for its Customer Support Team in Warsaw, Poland. The role involves providing technical support for SaaS enterprise software, collaborating with various teams, and ensuring customer satisfaction, all within a remote work framework.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS Enterprise software experience
  • Object Oriented Programming languages knowledge
  • Log file analysis and SQL syntax skills
  • API client experience with Postman or SoapUI
  • Confident verbal and written communication

Nice-to-have

  • Experience with SOAP, WSDL, XML integrations
  • Health monitoring tools proficiency
  • Knowledge Centered Service documentation
  • Resilience in tight resolution timeframes
  • Mentoring and coaching capabilities

Key Requirements

  • P3: 3 years SaaS experience; P2: 2 years SaaS experience
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic SQL syntax knowledge for scripts and queries
  • Experience with HCM, Talent Acquisition, or Talent solutions

Work Rights

Not specified

Tailored Resume

Cover Letter