Senior Manager, Engagement Operations

Devoted Health

Base: $130,000 - $160,000 / year; bonus/equity: st...
Not specified (assumed to be flexible based on job nature).
4-6 years lifecycle marketing experience
Crm platform expertise (braze, iterable, hubspot)
Multi-channel journey management (sms, email, app)
Devoted Health is seeking a Senior Manager, Engagement Operations, to oversee and optimize their member journey orchestration system, focusing on data-driven and automated member experiences. The ideal candidate will have strong analytical and operational skills, with a background in CRM and lifecycle marketing, particularly in healthcare or regulated environments

Job Summary

  • The role serves as the operational owner of the engagement orchestration ecosystem to ensure journeys are executable, measurable, and sustainable at scale.
  • Candidates will partner with service designers, engineering, and data teams to translate journey concepts into real-world lifecycle programs across multiple channels.
  • The position offers a total rewards package including employer-sponsored health plans, stock options, bonus eligibility, and a $100 monthly mobile stipend.

Matching Summary

Match Score: 85

Devoted Health is seeking a Senior Manager, Engagement Operations, to oversee and optimize their member journey orchestration system, focusing on data-driven and automated member experiences. The ideal candidate will have strong analytical and operational skills, with a background in CRM and lifecycle marketing, particularly in healthcare or regulated environments.

Salary

Base: $130,000 - $160,000 / year; Bonus/Equity: Stock options for all employees; Benefits: Health, dental, vision, PTO, 401K, parental leave

Skills & Requirements

Must-have

  • 4-6 years lifecycle marketing experience
  • CRM platform expertise (Braze, Iterable, HubSpot)
  • Multi-channel journey management (SMS, email, app)
  • Data analysis with large datasets
  • Campaign monitoring and quality control

Nice-to-have

  • Healthcare or regulated environment experience
  • AI and automation systemization skills
  • Service design collaboration background
  • Self-service analytics familiarity
  • Governance framework development

Key Requirements

  • 4-6 years experience in lifecycle marketing or CRM
  • Hands-on experience with marketing automation platforms
  • Strong quantitative and analytical skills for large datasets

Work Rights

Not specified

Tailored Resume

Cover Letter