This role serves as a strategic partner to define ITSM transformation goals and drive platform adoption across the enterprise
Job Summary
This role serves as a strategic partner to define ITSM transformation goals and drive platform adoption across the enterprise.
The successful candidate will lead end-to-end business analysis from discovery workshops to delivering measurable business value through scalable solutions.
Workday offers a flexible work approach requiring at least 50% time in-office or field per quarter while supporting remote home office roles.
Matching Summary
This role serves as a strategic partner to define ITSM transformation goals and drive platform adoption across the enterprise.
Skills & Requirements
Must-have
12+ years ServiceNow platform experience
ITIL Foundation Certification required
Full lifecycle development for ServiceNow
Strategic advisor to business stakeholders
End-to-end business analysis expertise
Nice-to-have
ServiceNow Admin Certification preferred
Experience with PagerDuty integration
Strong focus on user experience design
Curious minds and courageous collaborators
Ability to work independently in fast pace
Key Requirements
Minimum 12+ years of ServiceNow experience
ITIL Foundation Certification
Bachelor's degree in Computer Science or related field