The Client Service Delivery Analyst position at RELX (Singapore) Pte Ltd focuses on enhancing customer experience strategies tailored for the French market, utilizing AI-driven insights and project management skills. The ideal candidate will have experience in customer experience roles, particularly within the French market, and must possess strong analytical, communication, and cross-functional collaboration abilities
Job Summary
Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities.
Lead CX improvement projects from planning to execution, ensuring deadlines, deliverables, and KPIs are met.
We are committed to providing a fair and accessible hiring process.
Matching Summary
Match Score: 85
The Client Service Delivery Analyst position at RELX (Singapore) Pte Ltd focuses on enhancing customer experience strategies tailored for the French market, utilizing AI-driven insights and project management skills. The ideal candidate will have experience in customer experience roles, particularly within the French market, and must possess strong analytical, communication, and cross-functional collaboration abilities.
Skills & Requirements
Must-have
Customer Experience Strategy
AI-Driven Insights
Project Management
Voice of the Customer
French Market Adaptation
CX Metrics Monitoring
Nice-to-have
Digital Transformation Trends
Ethical AI Deployment
Cross-Functional Collaboration
Cultural Nuances Alignment
Key Requirements
Bachelor’s degree in Business, Marketing, Communications, Project Management, or related field
Proven experience in customer experience or service design