Job Summary

• The Director of Customer Care will transform the organization by evolving the customer care model to ensure seamless internal and external customer journeys.
• This role requires extensive SAP experience to navigate systems for customer service operations, vendor management, and financial tracking while optimizing costs.
• The position offers a competitive salary range of $156,900.00 - $247,000.00 with eligibility for annual bonuses, long-term incentives, and comprehensive benefits including medical and 401(k).

Matching Summary

Salary

Base: $156,900.00 - $247,000.00; Bonus/Equity: Annual bonus and long-term incentive eligible; Benefits: Medical, dental, vision, 401(k), paid holidays, vacation

Skills & Requirements

Key Requirements

• Bachelor's degree required; Master's/MBA preferred
• Minimum 10 years Customer Care experience
• Minimum 10 years people management experience
• US work authorization required (No visa sponsorship)
• Valid driving license required

Work Rights