Project Manager Customer Experience

ABB UK

United Kingdom
Hybrid
Customer experience strategy execution
End-to-end cx model development
Data-driven insights generation
ABB UK is seeking a Project Manager for Customer Experience to lead initiatives that enhance customer satisfaction and support business growth. The role involves managing end-to-end projects, collaborating across departments, and implementing data-driven customer experience strategies

Job Summary

  • You will be responsible for executing the delivery Customer experience strategy and across all touchpoints to support growth, marketing and sales goals.
  • Within the Customer Experience project for ABB Electrification, you will ensure the transformation of end‑to‑end processes (marketing → sales → operations → customer support) and contribute to the development of an integrated, data‑driven, and scalable CX model aligned with corporate strategy and market best practices.
  • Competitive compensation: Attractive salary packages and performance bonuses.

Matching Summary

Match Score: 85

ABB UK is seeking a Project Manager for Customer Experience to lead initiatives that enhance customer satisfaction and support business growth. The role involves managing end-to-end projects, collaborating across departments, and implementing data-driven customer experience strategies.

Skills & Requirements

Must-have

  • Customer Experience Strategy Execution
  • End-to-end CX model development
  • Data-driven insights generation
  • Cross-functional team alignment
  • Agile/Waterfall project management

Nice-to-have

  • Collaborative leadership
  • Customer-focused problem-solving
  • Curiosity and adaptability

Key Requirements

  • 5–8 years of experience
  • Bachelor or master degree
  • English and Italian fluency

Work Rights

Not specified

Tailored Resume

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