Live Ops Support Engineer, Prime Video Playback Live Operations

Amazon

London, GB
On-site
End-to-end live event monitoring
High-severity incident mitigation
Root cause analysis for signal issues
The role involves owning the operation and end-to-end monitoring of live events on Prime Video across various devices

Job Summary

  • The role involves owning the operation and end-to-end monitoring of live events on Prime Video across various devices.
  • Candidates will work with internal and external partners to ensure video signals are successfully routed and delivered to customers.
  • This position requires working evenings, weekends, and holidays to align with live event schedules in a follow-the-sun model.

Matching Summary

The role involves owning the operation and end-to-end monitoring of live events on Prime Video across various devices.

Skills & Requirements

Must-have

  • End-to-end live event monitoring
  • High-severity incident mitigation
  • Root cause analysis for signal issues
  • On-call support availability evenings weekends
  • Scripting and AI automation development

Nice-to-have

  • Collaboration with global teams
  • Experience with sports broadcasting events
  • Knowledge of encoding and packaging infrastructure
  • Ability to drive operational excellence practices

Key Requirements

  • Availability for rotating shifts including nights and holidays
  • Experience with high-severity technical support issues
  • Proficiency in scripting and developing automation tools

Work Rights

Not specified

Tailored Resume

Cover Letter