2+ years resolving complex fertility financial issues
Maven is seeking a fertility benefits expert to lead a team of 10+ Member Services Representatives in delivering high-quality, empathetic care
Job Summary
Maven is seeking a fertility benefits expert to lead a team of 10+ Member Services Representatives in delivering high-quality, empathetic care.
The role involves serving as the primary escalation point for complex financial and billing issues while ensuring team performance metrics like NPS and CSAT are met.
Candidates will benefit from an award-winning culture recognized by Fortune, CNBC, and TIME for innovation and workplace excellence.
Matching Summary
Maven is seeking a fertility benefits expert to lead a team of 10+ Member Services Representatives in delivering high-quality, empathetic care.
Salary
Base: $106,000 - $115,000 per year; Bonus/Equity: Stock options included; Benefits: Employer-covered health, dental, and inclusive benefits package
Skills & Requirements
Must-have
5-7 years customer service operations experience
3+ years managing teams of 10+ people
2+ years resolving complex fertility financial issues
Experience with insurance coverage and reimbursement
Strong track record mentoring team members
Nice-to-have
Experience in fast-paced startup environments
Zendesk platform proficiency
Prior experience managing payments
Verbal and written fluency in Spanish
Experience managing remote based employees
Key Requirements
Bachelor's degree or equivalent experience
Active work authorization in the US
Direct experience with employer-sponsored benefit plans