Customer service for internal and external customers
Opening service requests
Dispatching and scheduling repairs
The Customer Experience Specialist is responsible for working with the expert Service Delivery team across the Americas, reporting to the Service Center Manager
Job Summary
The Customer Experience Specialist is responsible for working with the expert Service Delivery team across the Americas, reporting to the Service Center Manager.
This role involves providing excellent customer service, opening service requests, and dispatching/scheduling corrective repairs and preventative maintenance work orders.
Cytiva, a Danaher operating company, offers comprehensive benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
Matching Summary
The Customer Experience Specialist is responsible for working with the expert Service Delivery team across the Americas, reporting to the Service Center Manager.
Salary
Base: $25.00 - $28.00/hour; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Comprehensive package including PTO, medical/dental/vision, 401(k)
Skills & Requirements
Must-have
Customer service for internal and external customers
Opening service requests
Dispatching and scheduling repairs
Communication with various teams
Proficient in MS Office Suite
Nice-to-have
Culture of belonging
Continuous improvement mindset
Innovating for tangible impact
Transforming human health
Key Requirements
High School Diploma or GED
1 year of Customer Service/Call Center experience
Proficient in MS Office (Excel, Word, Outlook, Microsoft Teams)