Associate Tech Svc Desk

unistrasi.it

Fully remote
First line user support
Troubleshooting hardware and software
Managing support tickets
The role involves providing routine support duties with guidance

Job Summary

  • The role involves providing routine support duties with guidance.
  • You will troubleshoot various technical issues and escalate complex ones.
  • The position supports the organization’s SLAs and improves user experience.

Matching Summary

The role involves providing routine support duties with guidance.

Skills & Requirements

Must-have

  • First line user support
  • Troubleshooting hardware and software
  • Managing support tickets

Nice-to-have

  • Contributing to knowledge base
  • Assisting with special projects
  • Learning security policies

Key Requirements

  • High School diploma or GED
  • Less than 1 year experience

Work Rights

Not specified

Tailored Resume

Cover Letter