Kanjeelab is seeking a Sr Associate Technical Support Engineer for their Workday Paradox Customer Support Team. The ideal candidate will possess technical troubleshooting skills and experience in customer support, with a focus on complex account configurations and data analysis
Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 85
Kanjeelab is seeking a Sr Associate Technical Support Engineer for their Workday Paradox Customer Support Team. The ideal candidate will possess technical troubleshooting skills and experience in customer support, with a focus on complex account configurations and data analysis.
Skills & Requirements
Must-have
Troubleshoot complex account configurations
SQL queries for data investigation
Configure client SSO, sFTP, SSH
RESTful API calls using Postman/Bruno
Knowledge sharing to team members
Nice-to-have
Creative approach and eagerness to learn
Sun-drenched optimism and drive
Courageous collaborators
Empathy and shared enthusiasm
Key Requirements
Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
2+ years in technical support
1+ years experience validating XML, JSON, CSV
1+ years experience with JIRA, Microsoft Office, VS Code
1+ years experience with data-driven decision-making