Help Desk Specialist Tier I

United States Capitol Police

Unknown, USA
Base: $41,400 - $82,600; bonus/equity: not specifi...
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Tier i help desk support
Symantec service desk ticketing system
Microsoft windows 11
** The United States Capitol Police is seeking a Tier I Help Desk Specialist to provide essential IT support, serving as the first point of contact for user inquiries. Candidates should have strong customer service skills and experience with Microsoft operating systems and Office applications. The role requires a commitment to both onsite and hybrid work arrangements, with a focus on continuous growth and integrity. **

Job Summary

  • Serve as the primary contact for OIS service requests via email, phone, and in-person interactions.
  • Provide clear, effective communication to resolve customer issues successfully.
  • A culture of integrity. At CACI, we place character and innovation at the center of everything we do.

Matching Summary

Match Score: 75

** The United States Capitol Police is seeking a Tier I Help Desk Specialist to provide essential IT support, serving as the first point of contact for user inquiries. Candidates should have strong customer service skills and experience with Microsoft operating systems and Office applications. The role requires a commitment to both onsite and hybrid work arrangements, with a focus on continuous growth and integrity. **

Salary

Base: $41,400 - $82,600; Bonus/Equity: Not specified; Benefits: Healthcare, wellness, financial, retirement, family support, continuing education, time off

Skills & Requirements

Must-have

  • Tier I Help Desk Support
  • Symantec Service Desk ticketing system
  • Microsoft Windows 11
  • Microsoft Office 365
  • Exchange/Outlook troubleshooting
  • Fast-paced environment support

Nice-to-have

  • Culture of integrity and innovation
  • Flexible time off benefit
  • Robust learning resources
  • Continuous growth focus

Key Requirements

  • US Citizenship required
  • OBIC Criminal Check
  • Strong customer service skills
  • IT support experience
  • Basic computer issue troubleshooting
  • Excellent verbal and written communication
  • Formal and informal training capability

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter