You’ll be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution
Job Summary
You’ll be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.
In your role as an Early Customer Assistance Specialist you will make outbound calls and receive inbound calls from CommBank customers in arrears of payments in Credit Cards, Home Loans, Personal Loans, and Overdrawn Personal Accounts, to recover outstanding payments.
We offer you the chance to make real changes in the lives of our customers, to help them keep their homes and securing a better future for Australian families.
Matching Summary
You’ll be joining the Early Customer Assistance team – a hard working bunch who assist our customers in the management of their financial commitments by working towards a mutually agreeable payment solution.
Skills & Requirements
Must-have
Outbound and inbound calls
Credit Cards, Home Loans, Personal Loans
Recover outstanding payments
Negotiation skills
Customer service
Nice-to-have
Highly motivated
Empathetic and resilient
Fast paced, high energy environment
Key Requirements
Available for 4 weeks full time mandatory training