Provide customer services for international claims
Handle incoming calls and emails
Respond via efficient channels
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The Cigna Group is seeking a Customer Service Representative in Kuala Lumpur, Malaysia, to manage international claims related to medical expense reimbursements. The role involves responding to customer queries through various channels, working in a shift schedule, and optimizing workflows to meet targets.
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Job Summary
Providing customer services for international claims for the reimbursement of medical expenses for the unit’s dedicated contracts.
Handles incoming calls and emails, providing timely and accurate responses through the Communication System.
Works on a rotational shift schedule, including weekends, to support incoming call inflow during weekends.
Matching Summary
Match Score: 75
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The Cigna Group is seeking a Customer Service Representative in Kuala Lumpur, Malaysia, to manage international claims related to medical expense reimbursements. The role involves responding to customer queries through various channels, working in a shift schedule, and optimizing workflows to meet targets.
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Skills & Requirements
Must-have
Provide customer services for international claims