Customer Experience Representative, Core Services

Robinhood

Chicago, IL, US
Base: $28.10 - $33 usd; bonus/equity: eligible for...
On-site
Active finra series 7 license
Active finra series 63 license
Phone email and chat communication
The role involves delivering an outstanding customer experience through phone, email, and chat channels for complex financial topics like equities and options trading

Job Summary

  • The role involves delivering an outstanding customer experience through phone, email, and chat channels for complex financial topics like equities and options trading.
  • Employees are expected to act as the voice of the customer by identifying opportunities to improve services and ensuring users feel understood and valued.
  • The company offers best-in-class benefits including 100% paid health insurance for employees and a lifestyle wallet for wellness and learning expenses.

Matching Summary

The role involves delivering an outstanding customer experience through phone, email, and chat channels for complex financial topics like equities and options trading.

Salary

Base: $28.10 - $33 USD; Bonus/Equity: Eligible for bonus opportunities and equity ownership; Benefits: 100% paid health insurance and 401(k) matching

Skills & Requirements

Must-have

  • Active FINRA Series 7 License
  • Active FINRA Series 63 License
  • Phone email and chat communication
  • Defusing customer anxiety skills
  • Adapting to fast-paced environment

Nice-to-have

  • Deep subject mastery of financial concepts
  • Ambitious learner comfortable with ambiguity
  • Ability to exercise independent judgment
  • Passion to support customers
  • Self-starter mindset

Key Requirements

  • FINRA Series 7 and 63 Licenses required
  • In-person attendance 5 days during onboarding
  • Schedule flexibility for evenings and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter