Commercial Services Rep I - Tuesday - Friday 11:30am - 8pm; Saturday 8:30am - 5:00pm

Fifth Third Bank

Grand Rapids, MI, United States
Commercial customer interactions
Outstanding customer service
Accurate information
Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service

Job Summary

  • Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service.
  • Provides Initial support for the following Commercial Products: Wire, ACH, Customer Statements, Healthcare, Lockbox, Vault Services, Go-ID, Copy Requests, and Balance Inquiry.
  • Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Matching Summary

Handles Commercial customer interactions (email, telephone, etc.), providing outstanding customer service.

Skills & Requirements

Must-have

  • Commercial customer interactions
  • Outstanding customer service
  • Accurate information
  • Explain products and policies
  • Customer confidentiality
  • Computer systems utilization
  • Call center environment

Nice-to-have

  • Engaged and inclusive culture
  • Positive customer experience
  • Continuous learning
  • Suggest process improvements

Key Requirements

  • High school education or equivalent
  • Minimum two (2) years of previous customer service or commercial experience preferred
  • Basic computer skills
  • Excellent customer service skills
  • Excellent telephone communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter